Terms and Conditions
Vizitarea sau folosirea acestui site presupune acceptarea totala și necondiționată a termenilor și condițiilor de mai jos. Conținutul acestei pagini se poate modifica fără o Înștiințare prealabilă.
www.villasilvas.com is a website property of Silvia T Ionescu PFA with registered office in Str Nadeș, nr 44D, București, Romania, register number 43659910 under no: F40/248/2021
The visitor/ customer is not allowed to use ANY elements of this website without the written consent of Ionescu T Silvia PFA.
The colours of the pictures displayed on the website may be slightly different from those of the actual products due to photo shooting or your computer monitor settings.
By viewing and ordering any of our products you are bound by these terms and conditions.
2. Shipping & Delivery
Free shipping applies on full price products only and is only available in Romania with Fan Courier in 2- 3 working days.
Shipping outside the EU may be subject to additional taxes, all in charge of the customer.
The delivery date is specified in the order confirmation ( usually 10-12 working days).
3.Price & Payment
The prices displayed on www.vilasilvas.com are in RON and include VAT.
Prices of our products are subject to change at any time without notice (not for the orders already placed).
Payments are made by credit/ debit card.
4.Return & Refund
Return
Our products are customised and can be returned ONLY for manufacturing defects in which case we will be responsible for the shipping costs.
Please inspect your order upon reception and contact us immediately in case of manufacturing defects or wrong items.
Refund
We will notify you if the refund was approved and you will be automatically refunded on your original payment method.
Please remember it may take some time for your bank or credit card compact to process and post the refund too.
5. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
6. Complaints & Governing law
Any complaint will be submitted at contact@villasilvas.com and you will receive a response within 3 working days at the e-mail address provided when submitting your complaint.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Romania.
www.villasilvas.com is a website property of Silvia T Ionescu PFA with registered office in Str Nadeș, nr 44D, București, Romania, register number 43659910 under no: F40/248/2021
The visitor/ customer is not allowed to use ANY elements of this website without the written consent of Ionescu T Silvia PFA.
The colours of the pictures displayed on the website may be slightly different from those of the actual products due to photo shooting or your computer monitor settings.
By viewing and ordering any of our products you are bound by these terms and conditions.
2. Shipping & Delivery
Free shipping applies on full price products only and is only available in Romania with Fan Courier in 2- 3 working days.
Shipping outside the EU may be subject to additional taxes, all in charge of the customer.
The delivery date is specified in the order confirmation ( usually 10-12 working days).
3.Price & Payment
The prices displayed on www.vilasilvas.com are in RON and include VAT.
Prices of our products are subject to change at any time without notice (not for the orders already placed).
Payments are made by credit/ debit card.
4.Return & Refund
Return
Our products are customised and can be returned ONLY for manufacturing defects in which case we will be responsible for the shipping costs.
Please inspect your order upon reception and contact us immediately in case of manufacturing defects or wrong items.
Refund
We will notify you if the refund was approved and you will be automatically refunded on your original payment method.
Please remember it may take some time for your bank or credit card compact to process and post the refund too.
5. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
6. Complaints & Governing law
Any complaint will be submitted at contact@villasilvas.com and you will receive a response within 3 working days at the e-mail address provided when submitting your complaint.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Romania.